Purpose of charter
At Eagle (1) Concrete & Machineries Limited, we believe in continually improving our supplies & services and in order to exceed customer expectation, we listen to your feedback and set down the kind of quality standards you have requested from us.
These standards have been published in this customer service charter so that you know what to expect from us whether you telephone, write, visit in person or contact us.
The purpose of this charter is therefore to clearly define our directive as Eagle (1) Concrete & Machineries Limited to our customers and enhance awareness of the service we offer, our standards, avenues for readdress where our services fall short of expectations and express our commitment to the delivery of quality service in pursuit of our customers satisfaction.